Conversational experiences that respect tone, context, and your brand—grounded in your content where it matters.
We implement chat and voice-style flows on the channels your users already use, with retrieval-augmented generation when answers must come from your docs, policies, or product catalogue.
Miraspark focuses on clarity: fallbacks when confidence is low, handoff to humans for sensitive cases, and analytics so you can improve intents over time.
- Channel-specific UX (web widget, Slack, and other messaging platforms)
- RAG pipelines with source citation where appropriate
- Content refresh workflows and evaluation sets
- Moderation and PII-aware handling options
How we deliver value
01.
Better first-contact resolution
Users get accurate, on-brand answers without waiting in a queue for every question.
02.
Operational leverage
Support and sales teams spend time on exceptions while bots handle repetition.
03.
Continuous improvement
Transcripts and labels feed a cycle of evaluation and prompt or routing updates.
Frequently asked questions
Yes, where your content and policies allow. We align language coverage with your audience and legal constraints.
Grounding in approved sources, constrained tool use, confidence thresholds, and human escalation for high-risk topics.
Absolutely. Many clients launch on web first, then extend to messaging apps using the same core logic.